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If you have questions regarding the Card, or need to report a lost or stolen Card, you may call Customer Service for West Edmonton Mall MasterCard® Gift Cards at:
1-877-699-3622 (1-877-MY-WEM-CARD)

You may also write to:
WEM Card Customer Service
P.O. Box 48235 - 595 Burrard Street
Vancouver, BC V7X 1A1